We're Glad You're Here.
We have updated our guest guidelines and internal protocols based on recommendations from leading health authorities and local governments. Please review our health and safety reminders below.
By purchasing or otherwise accepting a ticket to an Event, you are acknowledging that an inherent risk of exposure to COVID-19 (coronavirus) exists in any public place where people are present. By attending the Event, you and any guests voluntarily assume all risks related to exposure to COVID-19 (coronavirus), and agree not to hold the Promoter (this varies per event), ASM Global, Inc., SMG, Osceola Heritage Park, and Osceola County Board of County Commissioners for any illness or injury in connection with your or your guests’ attendance at the Event.
We cannot guarantee you will not be exposed during your visit. However, in accordance with County, State and Federal guidelines we have enhanced sanitation procedures and implemented additional measures for everyone’s health and safety.
FOR EVERYONE'S SAFETY PLEASE PRACTICE THE FOLLOWING PROTOCOLS
WEAR A FACE COVERING
Everyone is required to wear a facial covering for the entirety of their visit to Osceola Heritage Park.
KEEP 6' DISTANCE
Practice social distancing of at least 6 feet between your party and others. Where floors markings are present, please stand on the appropriate marker until the party in front of you has moved forward.
AVOID TOUCHING EYES & FACE
Keep your hands away from your eyes, nose, and mouth.
WASH HANDS FREQUENTLY
Wash your hands often with soap and water for a minimum of 20 seconds.
USE HAND SANITIZER
Hand sanitation stations are located in multiple convenient locations within the venue. We ask and encourage all guests to sanitize their hands frequently while in the venue.
Avoid handshakes, embraces, and physical contact with others.
We appreciate your cooperation and compliance with these regulations. We will continue to monitor and update our practices according to the latest reccomendations from the following entities.
Osceola County, https://www.osceola.org/
Additional Safety Measures
Our safety and operations team is doing their part to implement additional safety and cleaning measures as reccomended by local health and government entities. Here are some additional measures we are taking to enhance the guest experience at Osceola Heritage Park
ENHANCED CLEANING AND SANITIZING
Increasing frequency and adequacy of cleaning and disinfection procedures.
All Osceola Heritage Park staff undergoes health screening and temperature checks prior to entering the building.
To promote social distancing, Osceola Heritage Park and it's venues have implemented new capacity requirements in compliance with local health and government entities.
Osceola Heritage Park, is the first entertainment venue in Central Florida to adopt the BioAssured disinfection process, thereby, achieving BioAssured Certification, the gold standard in a multi-layered disinfection and continuous protection solution. As part of Osceola Heritage Park / ASM Global’s umbrella VenueShield program, the venue has taken a frontrunner position in adopting the most effective and cutting edge technologies to ensure the health and safety of clients and patrons.
Note: Some events may have additional requirements and specific mandates other than our general guidelines. Please go to the individual event page for this information.
COVID-19 | Event and Schedule Updates
We appreciate the understanding and patience of our fans during this unprecedented time. While we are in regular contact with the upcoming event producers and the situation continues to evolve, please continue to visit our website to learn of any changes that may occur.
For the latest information, we encourage you to check back often to OHPARK.COM and follow us on social media.
Box Office / Refunds
The Silver Spurs Arena Box Office is closed for the safety of our loyal fans and staff. For all postponed events, fans can retain their tickets as they will be honored on the rescheduled date. For canceled events, please reach out to your point of purchase for refund information.