Join Our Team

Are you interested in the live events business? Osceola Heritage Park, proudly managed by ASM Global, the world leader in venue management, offers a multitude of exciting professional career opportunities. We accept applications and resumes for posted positions only. See positions below.

To be considered, resumes must include salary requirements.

Full-Time Positions

Catering Supervisor

SUMMARY

The Catering Supervisor will work in conjunction with the Banquet Manager and Catering Sales Manager in both Banquet and Arena Functions within the Catering Department to include, but not limited to, Suite Attendant, Banquets, Meetings, Bars, Heritage Club events, and any other functions serving any food and beverage items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with the training of new employees.
  • Oversee and direct staff for Catering and other events as directed.
  • Assist with enforcing SMG/OHP policies and procedures including alcohol policies.
  • Serve as liaison with clients.
  • Fulfill the service per each Banquet Event Order (BEO).
  • Prep set up and organization of Catered Event; Prep breaks down and cleanup of Catered Event.
  • Creativity in designing buffet presentations and coffee break décor.
  • Continuously improve the overall look and appearance of buffets.
  • Maintain a line of communication with the Banquet Manager.
  • Manage banquets in the absence of Banquet Manager/F&B Operations Manager.
  • Assist Banquet Manager with maintaining accurate labor for an event.
  • Follow and maintain all cost guidelines for labor, beverage & food.
  • Maintain all Banquet equipment cleanliness on a daily basis.
  • Attend Weekly F&B Department Meetings and Menu Meetings.
  • Other duties as assigned.

EDUCATION AND WORK EXPERIENCE

  • High school diploma or GED required.
  • 1 to 2 years experience supervising other employees in the food service industry.
  • ServSafe and TIPS Certification or ability to obtain within 90 days of employment.
  • Fluent in English and Spanish preferred.

SKILLS AND ABILITIES

  • Advanced oral and written communication skills.
  • Ability to communicate clearly and professionally with management, staff, and clientele.
  • Excellent organizational, planning, customer service, and inter-personal skills.
  • Attention to detail and the ability to multitask.
  • Ability to work independently and in a team environment.
  • Must have a professional appearance and adhere to the uniform policy.
  • Must be fully flexible with schedule.
  • Bartending skills preferred
  • Must have a valid driver’s license and be prepared to load and drive company vehicles.

PHYSICAL DEMANDS

  • Position requires working extended hours, flexible hours including nights, weekends, and holidays, based on event schedule.
  • Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, bending, crouching, reaching, grabbing and/or standing up to and over 8-10 hours daily.
  • May be required to work both indoors and outdoors as required by the event.
  • Position requires being able to be exposed to high noise levels during concerts and other events.
  • Position requires the ability to push/pull, and lift equipment, boxes, and other items.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

Operations Staff

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Operations Staff.  The successful candidate will be responsible for changing over the facility for events and maintaining the cleanliness of buildings and grounds.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Event set-up and changeover to include moving, arranging, assembly and disassembly, setting and removal of items needed.
•    Equestrians event set up and changeover may include assembly and disassembly of animal penning.
•    General cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, washing windows; cleaning toilets, urinals, mirrors, walls, arena seats, and trash cans.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

•    High school diploma or equivalent.
•    Must be able to speak, read, and write English.
•    Previous event set-up and custodial experience preferred.
•    Forklift Certification or ability to acquire certification within 30 days of employment.
•    Experience with Aerial Lifts.
•    Ability to operate a Golf cart.
•    Ability to work independently or in a team environment. 
•    Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays, as needed.


COMPUTER SKILLS                               
•    Experience using Microsoft Outlook.

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
•    Required to use hands, reach, stoop, kneel, crouch, crawl, walk and stand for long periods of time.
•    Ability to regularly lift and/or move up to 50 pounds and over.  
•    Ability to work in high areas as needed.  
•    Ability to work in an indoor and outdoor setting and may be subjected to adverse actions.

WORKING ENVIRONMENT/CONDITIONS

•    Able to withstand loud concert-type settings, weather conditions.
•    Ability to work on indoor and outdoor events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need a reasonable accommodation to complete the application process may contact 321-697-3333.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

Assistant Box Office Manager/Capital Coordinator

SUMMARY
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Assistant Box Office Manager and Capital Coordinator.  The primary responsibilities are assisting with box office management and handling all aspects of capital for Osceola Heritage Park.

  
ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Assist the Box Office Manager with all box office functions.
•    Manage the box office when the Box Office Manager is out and for smaller events. 
•    Communicate effectively and positively with promoters, facility personnel, ticketing company, suite holders, and patrons as needed. Solve problems and provide excellent customer service.  
•    Assist the Box Office Manager with building and modifying all ticketed events. Maintain accurate inventory of all tickets distributed and available for sale. 
•    Monitor daily ticket sales for all upcoming events and communicate information to facility management and promoters as needed.
•    With box office manager, manage box office cash, document all vault transactions, and make deposits. 
•    With the box office manager, maintain files for each event including holds, comp tickets, audits, etc. 
•    Assist with supervising the ticket sellers in accordance with the venue’s human resource policies and applicable laws. Ensure proper cash management and PCI compliance rules are followed. 
•    Sells tickets as needed.
•    Prepare and submit box office statements for settlements as needed and daily reports of business transactions to the finance department.
•    Assist with the distribution of tickets to suite holders.
•    Assist the Box Office Manager with management of the Food & Beverage Vault upon request, assisting the vault clerks as needed. 
•    Coordinate the budget requests for items to be purchased directly by the County including CIP, capital, and major building repairs.
•    Serve as liaison with Osceola County regarding capital and other major purchases. Ensure all related correspondence from the County is addressed, emails returned timely, answers provided, etc. 
•    Assist the County with the purchase of all capital and major expenditures, following the County’s guidelines. Draft RFPs, write specifications, and gather quotes as appropriate.
•    Track the progress of all County purchases for OHP, notify the County and end users when items are received or if orders are delayed. 
•    Establish & lead regular internal meetings with department heads and others as needed regarding the progress of capital purchases.
•    Attend quarterly meetings with the County regarding purchases. Prepare for the meetings, document the discussions, and follow up as needed. 
•    Serve as internal custodian for capital items. Manage the annual capital inventory process, documenting the existence and location of every capital item. Oversee assistance from team members. Maintain capital inventory spreadsheets. Ensure new purchases are tagged. Manage the disposition of assets. 
•    All other duties and responsibilities as assigned. 

EDUCATION AND WORK EXPERIENCE
•    At least one year of box office experience with Ticketmaster is required.
•    At least one year of supervisory experience is preferred.
•    A High School diploma or equivalent is required.
•    Associate degree or two years of related work experience is required.

SKILLS AND ABILITIES
•    Knowledge of supervisory principles and practices.
•    Highly proficient in Ticketmaster software, Microsoft Excel, and Microsoft Word. 
•    Excellent organizational skills and ability to document well, reconcile financial information and keep excellent records.
•    The ability to anticipate needed services, organize pertinent information and communicate effectively with everyone.
•    Ability to function both independently and as a team member. 
•    A demonstrated ability to handle multiple priorities, solve problems and make decisions and work with minimum instruction or supervision. 
•    Must have professional attitude, appearance, and personality. 
•    Exceptional customer service skills.
•    Must communicate well in person, over phone, or with email with everyone.
•    Ability to communicate in Spanish is preferred.

PHYSICAL DEMANDS

•    Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, climbing stairs, bending, crouching, reaching, grabbing and/or standing up to and over 8-10 hours daily.
•    May be required to work both indoors and outdoors as required by the function.
•    Position requires ability to handle high noise levels during some events.
•    Position requires working extended hours, flexible hours including nights, weekends and holidays, based on event schedule.

SUMMARY
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Assistant Box Office Manager and Capital Coordinator.  The primary responsibilities are assisting with box office management and handling all aspects of capital for Osceola Heritage Park.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Assist the Box Office Manager with all box office functions.
•    Manage the box office when the Box Office Manager is out and for smaller events. 
•    Communicate effectively and positively with promoters, facility personnel, ticketing company, suite holders, and patrons as needed. Solve problems and provide excellent customer service.  
•    Assist the Box Office Manager with building and modifying all ticketed events. Maintain accurate inventory of all tickets distributed and available for sale. 
•    Monitor daily ticket sales for all upcoming events and communicate information to facility management and promoters as needed.
•    With box office manager, manage box office cash, document all vault transactions, and make deposits. 
•    With box office manager, maintain files for each event including holds, comp tickets, audits, etc. 
•    Assist with supervising the ticket sellers in accordance with venue’s human resource policies and applicable laws. Ensure proper cash management and PCI compliance rules are followed. 
•    Sells tickets as needed.
•    Prepare and submit box office statements for settlements as needed and daily reports of business transactions to finance department.
•    Assist with the distribution of tickets to suiteholders.
•    Assist Box Office Manager with management of Food & Beverage Vault upon request, assisting the vault clerks as needed. 
•    Coordinate the budget requests for items to be purchased directly by the County including CIP, capital, and major building repairs.
•    Serve as liaison with Osceola County regarding capital and other major purchases. Ensure all related correspondence from the County is addressed, emails returned timely, answers provided, etc. 
•    Assist the County with the purchase of all capital and major expenditures, following the County’s guidelines. Draft RFPs, write specifications, and gather quotes as appropriate.
•    Track the progress of all County purchases for OHP, notify the County and end users when items are received or if orders are delayed. 
•    Establish & lead regular internal meetings with department heads and others as needed regarding the progress of capital purchases.
•    Attend quarterly meetings with the County regarding purchases. Prepare for the meetings, document the discussions, and follow up as needed. 
•    Serve as internal custodian for capital items. Manage the annual capital inventory process, documenting the existence and location of every capital item. Oversee assistance from team members. Maintain capital inventory spreadsheets. Ensure new purchases are tagged. Manage the disposition of assets. 
•    All other duties and responsibilities as assigned. 

EDUCATION AND WORK EXPERIENCE
•    At least one year of box office experience with Ticketmaster is required.
•    At least one year of supervisory experience is preferred.
•    A High School diploma or equivalent is required.
•    Associate degree or two years of related work experience is required.

SKILLS AND ABILITIES
•    Knowledge of supervisory principles and practices.
•    Highly proficient in Ticketmaster software, Microsoft Excel, and Microsoft Word. 
•    Excellent organizational skills and ability to document well, reconcile financial information, and keep excellent records.
•    The ability to anticipate needed services, organize pertinent information, and communicate effectively with everyone.
•    Ability to function both independently and as a team member. 
•    A demonstrated ability to handle multiple priorities, solve problems make decisions, and work with minimum instruction or supervision. 
•    Must have a professional attitude, appearance, and personality. 
•    Exceptional customer service skills.
•    Must communicate well in person, over the phone, or with email with everyone.
•    Ability to communicate in Spanish is preferred.

PHYSICAL DEMANDS

•    Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, climbing stairs, bending, crouching, reaching, grabbing, and/or standing up to and over 8-10 hours daily.
•    May be required to work both indoors and outdoors as required by the function.
•    Position requires the ability to handle high noise levels during some events.
•    Position requires working extended hours, flexible hours including nights, weekends, and holidays, based on event schedule.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

Telecommunication Technician

SUMMARY
ASM Global, the leader in privately managed convention centers and arenas has an excellent and immediate opening for a Telecommunication Technician at Osceola Heritage Park, Kissimmee, FL.  The Telecommunications Technician is responsible for the installation, maintenance, and repairs of facility and client utility communication systems, including telephone systems, computer/data systems (internet), and radio and television broadcasts.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Coordinate telephone system provider's services outside the facility with in-house requirements.
•    Maintains applicable code requirements that apply to cable insulation, ceiling plenum routing and support, wall penetration, and fire rating when conduit raceways are necessary.
•    Solve routine and extraordinary field technical problems.
•    Operate communications-related computer systems for administrative and functional purposes.
•    Correctly uses and applies test equipment to verify problems exterior to the facility systems.
•    Works from blueprints and develops sketches when necessary.
•    Reads, understands and communicates client floor plan layouts.
•    Maintains inventory of all telecommunications and internet equipment. Reports inventory status to the Director of Operations.
•    Provides internet connections as necessary.
•    Recommend cost-effective and cost-efficient means of operations of telecommunications infrastructure.
•    Coordinates work with all operations sections; interfaces effectively with all users, providers, and peers.
•    Maintains a safe working environment.
•    Attends to and conforms to the policies established by ASM Global in the successful performance of this position.
•    Other duties may be assigned.


QUALIFICATIONS: 

•    Good communication skills
•    Working knowledge of major facility systems such as HVAC, electrical, security, mechanical, and fire safety.
•    Ability to plan, organize, direct, and motivate the activities of maintenance staff.
•    Working knowledge of computer-controlled systems.
•    Ability to communicate on a technical level as needed to maintain facility operating systems.    

EDUCATION AND/OR EXPERIENCE: 
•    High school diploma or GED required.
•    3 to 5 years experience as a telephone technician on a major telecommunications system(s).
•    Experience with industry-standard cabling, wire grouping, color codes, termination, frames, numbering, and routing/dressing arrangement.
•    Familiarity with telephone and telecommunication systems used in the facility, including, but not limited to, multi-line phone systems, local area networks, and modems.


SKILLS AND ABILITIES:
•    Professional presentation, appearance, and work ethic.
•    Good written, verbal, and interpersonal communication skills are required, including interaction with all levels of staff including management.
•    Organizational and multi-task skills are essential.
•    Strong customer service skills.
•    Ability to work irregular/extended hours, including nights and weekends is a MUST.
•    Ability to reconfigure computer IP addresses and configure for addition to Novell Network System.


PHYSICAL DEMANDS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
•    Heavy lifting, climbing, stooping, crawling, and equipment operation.
•    Must be able to lift 50 pounds.
•    Able to stand for long periods of time.
•    Working indoors and outdoors and is subject to adverse conditions.

NOTE: 

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
 

APPLY

Part-Time Positions

PT Cashier

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a PT On Call- Cashier at Osceola Heritage Park. The cashier sells menu items at the concession stand, controls waste, and provides good customer satisfaction.

 

ESSENTIAL DUTIES AND FUNCTIONS

  • Follow all policies and procedures of ASM Global.
  • Assist in the setup of the stand prior to the event, (cooking pretzels, making hotdogs, etc.).
  • Verify starting bank with money manager and handle money in accordance with cashier money handling policy.
  • Keep track of all voids and over rings.
  • Take orders from customers; Check ID for alcohol sales and enforce alcohol policy.
  • Assist with keeping an accurate inventory count.
  • Balance revenue sheet after each event.
  • Help with post-event break down, (cleaning, putting stock away, etc.).
  • Other duties as assigned.

 

QUALIFICATIONS

  • Have a working knowledge of the Food & Beverage industry.
  • Great customer service skills.
  • Ability to work in a team environment.
  • Ability to follow verbal and written instructions.
  • Clean professional appearance, and ability to adhere to uniform policy.

 

EDUCATION AND WORK EXPERIENCE

  • High School Diploma or Equivalent.
  • Must obtain Safe Staff training within 90 days of employment.
  • Must have cashier experience and excellent math skills.

 

PHYSICAL DEMANDS

  • Must be able to stand for long periods of time.
  • Must be able to work in a fast-paced environment.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed.

 

WORKING ENVIRONMENT

  • Able to withstand loud concert-type settings, and weather conditions.
  • Ability to work on indoor and outdoor events.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; talk and hear on the telephone; Specific vision abilities required to perform this job include close vision to handle office correspondence.

 

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

APPLY

PT Concessions Stand Manager

SUMMARY: Oversee the concession stands and handle operations, issues, and situations during an event, and control inventory during events.

 

ESSENTIAL DUTIES AND FUNCTIONS

  • Verify the beginning and ending inventory counts in concession stands.
  • Assist with the training of any new concession workers.
  • Keeps track of ingoing and outgoing inventory.
  • Ensure product is always stocked and available to guests.
  • Help enforce all ASM Global/Savor policies and procedures including alcohol policies.
  • Monitor the quality of food and presentation continuously.
  • Provide excellent customer service skills.
  • Ensure that all paperwork is filled out properly.
  • Other duties as assigned.

 

QUALIFICATIONS

  • Have a desire to work as a team.
  • Excellent people and customer service skills.
  • Be able to follow written and verbal instructions.
  • Able to supervise other employees.
  • Sound decision maker and knows when to concur with management if needed.
  • Clean professional appearance, and ability to adhere to the uniform policy.

 

EDUCATION AND WORK EXPERIENCE

 

  • Previous supervisor or management experience in the Food & Beverage industry is a plus.
  • Must have some prior knowledge in the food service industry.
  • Must obtain and maintain an approved sanitation class that is required by the state.
  • Obtain SERV Safe training within 90 days of employment.

 

PHYSICAL DEMANDS

  • Must be able to stand on their feet for long periods at a time.
  • Be able to work in a fast-paced environment.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed

 

WORKING ENVIRONMENT/CONDITIONS

  • Able to withstand loud concert-type settings and weather conditions.
  • Ability to work on indoor and outdoor events.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333

 

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

APPLY

PT Warehouse Staff

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for part-time Food and Beverage Warehouse Staff at Osceola Heritage Park, Kissimmee, Florida. The Warehouse Staff provides support to the F&B Dept. by maintaining inventory levels and stocking stands.

ESSENTIAL DUTIES AND FUNCTIONS

•    Prepare product requisition forms for deliveries and transfers.
•    Help receive deliveries.
•    Able to use stock sheets.
•    Assist with keeping accurate inventory records.
•    Assist in pre-event set-up and post event breakdown.
•    Transfer product before, during, and after events.
•    Follow all policies and procedures of SMG including adhering to uniform policy.
•    Other duties as assigned.

QUALIFICATIONS

•    Good customer service skills.
•    Clean professional appearance.
•    Ability to work in a fast-paced team environment or independently.
•    Ability to follow written and verbal directions with minimum supervision.
•    Ability to work flexible hours (days, nights, weekends, and possibly holidays)

EDUCATION AND WORK EXPERIENCE

•    High School diploma or GED required.
•    Food and Beverage industry experience.
•    Warehouse experience desired, but not required.

PHYSICAL DEMANDS

•    Ability to lift repetitively up to 50 pounds.
•    Ability to move about, stand and walk for prolonged periods of time.

WORKING ENVIRONMENT/CONDITIONS

•    Ability to work indoors and outdoors as required by the event.
•    Ability to withstand high noise levels during concerts and other events.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.


APPLY

PT Banquet Server

SUMMARY

To work both Banquet and Arena Functions within the Catering Department to include, Suite Attendants, Reception Events, Cart Service, and any other function serving food and beverage items.

ESSENTIAL DUTIES AMD RESPONSIBILITIES

  • Required to read, understand, and continually follow the Savor Catering/Osceola Banquet Training Guide
  • Obtain Safe Staff training within 90 days of employment
  • Fulfill the service per each Banquet Event Order (BEO)
  • Assist with set up and organization of the catered event
  • Serve food and beverage at events; provide excellent customer service
  • Must be able to adhere to and enforce all policies and procedures of the company including alcohol and uniform policy
  • Attention to detail and consistency in every aspect of service is a must
  • Assist with break down and cleanup of catered event
  • Maintain all Banquet equipment cleanliness
  • Hands-on with all aspects of the Banquet Server Duties
  • Other duties as assigned

EDUCATION AND WORK EXPERIENCE   

  • High School Diploma or equivalent
  • Experience in the food service industry
  • One plus years of wait staff experience

QUALIFICATIONS

  • Some knowledge of the food and beverage industry is a plus
  • Ability to undertake and complete multiple tasks
  • Ability to work independently or as a team
  • Ability to follow written and verbal instructions
  • Excellent communication and people-person skills
  • Clean professional appearance

PHYSICAL DEMANDS

  • Able to stand and walk for long periods of time
  • Ability to work in a fast-paced environment
  • Ability to lift and carry trays of ten entrees
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

PT Event Staff

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time Event Staff at Osceola Heritage Park, Kissimmee, Florida.  The Event Staff is responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills and responding promptly to customer needs and requests for service and assistance. The successful candidate must be able to work independently handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts, and amenities.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Greet each guest with a smile and encourage them to enjoy their visit to our facilities.
•    Listen attentively to patrons' questions, concerns, or suggestions and be prepared to answer their questions.
•    Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty.
•    Knowledge of the locations of the nearest restrooms, drinking fountains, smoking sections, and concession stands.
•    Face the incoming patrons (not the floor) while standing at the top of your section or in the center of your passageway.
•    Constantly scan the seating areas for any unusual happenings.
•    Scan your assigned area for cans, bottles, and any alcohol-related problems.
•    Be alert for any objects being thrown from the seating areas and from areas above your area.
•    Watch for seat jumpers to protect the integrity of the tickets.
•    Prevent patrons and vendors from blocking walkways and aisles.
•    Advise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outside.
•    Direct and control the exiting of Patrons in the event of an emergency evacuation.
•    Report any incidents to the Event Manager on Duty.
•    Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary.
•    Thank patrons for attending the event and conduct a thorough search of your assigned area for any items left behind.
•    Turn in all lost and found articles to the Information/Customer Service desk.
•    Ability to use and operate Ticket Master Scanner to scan bar codes on tickets.
•    Require each person entering the facility to have a valid ticket.
•    Examine the patron’s ticket for a valid date, proper facility, show time, and seat location.
•    Knowledge of reading the ticket text to direct patrons to their seats.
•    Take tickets at a pace to keep patrons steadily moving into the facility.
•    Direct or escort patrons with ticket problems to the customer service desk or Event Manager on Duty.
•    Other job duties as assigned.

QUALIFICATIONS

•    Must be able to speak, read, and write English.
•    Professional attitude and appearance.
•    Ability to listen and follow instructions.
•    Ability to work independently and in a team environment.
•    Good communication, customer service, and sense of public relations skills.
•    Good organizational and problem-solving skills.
•    Ability to work flexible hours including daytime, evening, weekends, and holidays as needed.


EDUCATION AND EXPERIENCE

•    High school diploma or general education degree (GED).
•    Guest services background preferred.


PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
•    Ability to stand for long periods of time required.
•    Ability to use hands to handle tickets.
•    Ability to see up close and far away.
•    Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting.
•    Constant reaching, standing, walking, and stooping.
•    Occasional lifting and carrying up to 20 lbs.
•    Performing work through repetitive eye/hand coordination.

WORKING ENVIRONMENT 
The working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
•    High noise level.
•    Exposure to weather conditions.
•    Restricted lighting.


NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact 321-697-3333.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.


APPLY

PT Cook 1

SUMMARY
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Cook I.  The Cook I will work in all aspects of the Culinary Operations including off-premises locations under the leadership of the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Ensure the Culinary Kitchen is clean and organized, and maintain a clean work area
•    Ability to finish work assignments in a timely manner
•    Assist the Culinary Leadership in the preparation of Banquet Event Orders (BEO)
•    Must be assertive and ask questions if an assignment is not clear and concise
•    Other duties as assigned

SUPERVISORY RESPONSIBILITIES
Supervise temporary labor staff as needed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

Culinary Arts Degree or 3-5 years experience in multi-purpose, high-volume Catering Operation.

SKILLS AND ABILITIES
•    Knife skills
•    Ability to be a team player, approachable, and maintain a great attitude
•    Ability to multi-task
PHYSICAL DEMANDS

•    While performing the duties of this job, the employee is regularly required to stand and walk for long periods at a time
•    Required to stoop and lift
•    Ability to lift 30 pounds to the waist

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

PT Cook 2

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Cook II.  The Cook II will work in all aspects of the Culinary Operations including off-premises locations under the leadership of the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Ensure the Culinary Kitchen is clean and organized, and maintain a clean work area
•    Ability to finish work assignments in a timely manner
•    Assist the Culinary Leadership in preparation of Banquet Event Orders (BEO)
•    Must be assertive and ask questions if assignment is not clear and concise
•    Other duties as assigned

SKILLS AND ABILITIES       
                        
•    Knife skills
•    Ability to be a team player, approachable, and maintain a great attitude
•    Ability to multi-task

SUPERVISORY RESPONSIBILITIES   
                            
Supervise temporary labor staff as needed

EDUCATION AND EXPERIENCE        
                       
Culinary Arts Degree or 1-2 years experience in multi-purpose, high volume Catering Operation

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS 

•    While performing the duties of this job, the employee is regularly required to stand and walk for long periods at a time
•    Required to stoop and lift
•    Ability to lift 30 pounds to the waist

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY