Employment

Osceola Heritage Park, managed by SMG, the world leader in venue management, offers exciting and challenging career opportunities. We accept applications and resumes for posted positions only. TO BE CONSIDERED, RESUMES MUST INCLUDE SALARY REQUIREMENTS.

Available Full-Time Positions

GROUNDSKEEPER

SUMMARY: Maintains the function and appearance of the facility, oversees the building grounds, and assures facility readiness for a smooth operation of events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs a variety of grounds maintenance tasks to include edging, mowing, trimming, waste and litter removal, fertilizing, laying sod and raking. Spreads seed, plants foliage and shrubbery, aerates sports fields, lawns and soils, trims and maintains landscape. Drags and spikes clay infields (when/where appropriate).
• Performs custodial tasks to include emptying and cleaning waste receptacles; washing windows; dusting and polishing furniture; cleaning vents, air filters, fans, walls; changing light bulbs, cleaning restrooms and locker rooms.
• Performs physically demanding tasks requiring use of heavy grounds keeping, maintenance and/or custodial equipment.
• Performs general maintenance and upkeep of tools, equipment and machinery to include lubricates, services and fuels; performs routine light maintenance and repairs; cleans and maintains safe operation.
• Performs minor maintenance and repairs on facilities, structures, equipment, sidewalks, drainage and other County property in one or more of the skilled and semi-skilled disciplines to include plumbing, masonry, carpentry, flooring and irrigation,
• Operates lawn care equipment to include manual and riding lawn mowers, sports turf mowers, sand pros and tractors, sod cutters, trucks, weed-eaters, trimmers, edger and blower.
Operates and maintains irrigation and drainage systems.
• May utilize a wide variety of manual, gas and electric powered hand tools, to include a hammer, shovel, rake, screw drivers, wrenches, digging bar, chainsaw, chemical sprayer leaf blowers, weed eaters, hedge trimmers and edger.
• Maintains buildings and equipment by keeping it clean and in a safe working order by emptying and cleaning waste receptacles, cleaning vents, fans and walls; clean equipment and tools after use and maintains cleanliness and order in storage areas.
• Painting of facility fields, buildings – both exterior and interior, doors, etc., as needed
• Event set-up and changeover to include moving, arranging, assembly and disassembly, setting and removal of items needed;
• Participates in work-site safety set-up - preps work areas; sets barricades and cones; conducts traffic control in accordance with uniform work zone safety standards; flag traffic.
• Responds to emergency situations in order to confine, resolve or prevent injurious or otherwise hazardous conditions due to fallen debris, spills, broken windows, broken locks, etc.
• Organizes and maintains inventory of maintenance supplies and tools.
• Reports equipment malfunctions and facility maintenance needs to immediate supervisor.
• Performs other duties as assigned or necessary.

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, skill, and/or ability required. 

• High School Diploma or GED;
• Two (2) years’ experience in facility maintenance or an equivalent combination of education, training, and experience; 
• Valid Florida Driver’s license;
• Valid Florida Lawn and Ornamental Spray license or ability to obtain license within 90 days of hire;
• Fork Lift Certification or ability to acquire certification within 90 days of hire;
• Fluent in English including speaking and writing;
• Excellent communication skills and a good working relationships with departmental personnel, supervisors and the general public;

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work at heights up to 20 feet;
• Ability to regularly lift and/or move 50 – 100 pounds;
• Required to use hands, reach, stoop, kneel, crouch, crawl, walk and stand for long periods of time;
• Ability to work in an indoor and outdoor setting which may include exposure to extreme heat, cold, fumes, dust, mold, fiberglass and various chemicals;

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY: Please click here to submit resume and salary requirements.

 

AVAILABLE PART-TIME POSITIONS

FOOD & BEVERAGE WAREHOUSE (Part-Time)

SUMMARY: Provides support to the F&B Dept. by maintaining inventory levels and stocking stands.

ESSENTIAL DUTIES AND FUNCTIONS:

Prepare product requisition forms for deliveries and transfers;

Help receive deliveries;

Able to use stock sheets;

Assist with keeping accurate inventory records;

Assist in pre event set-up and post event breakdown;

Transfer product before, during, and after events;

Follow all policies and procedures of SMG including adhering to uniform policy;

Other duties as assigned;

QUALIFICATIONS:

Good customer service skills;

Clean professional appearance;

Ability to work in a fast paced team environment or independently;

Ability to follow written and verbal directions with minimum supervision;

Ability to work flexible hours (days, nights, weekends, and possibly holidays)

EDUCATION AND WORK EXPERIENCE:

Food and Beverage industry experience;

Warehouse experience desired, but not required;

PHYSICAL DEMANDS:

Ability to lift repetitively up to 150 pounds;

Ability to move about, stand and walk for prolonged periods of time;

WORKING ENVIRONMENT/CONDITIONS:

Ability to work indoors and outdoors as required by event;

Ability to withstand high noise levels during concerts and other events;

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Click here

CONCESSIONS STAND MANAGER (P/T On-Call)

SUMMARY: Oversee the concession stands and handle operations, issues and situations during an event; control inventory during events.

ESSENTIAL DUTIES AND FUNCTIONS:

• Verify the beginning and ending inventory counts in the concession stands;
• Keeps track of incoming and outgoing inventory;
• Ensure product is stocked and available to guest at all times;
• Help enforce all SMG policies and procedures including alcohol policies;
• Ensure that all paperwork is filled out properly;
• Provide excellent customer service skills;
• Assist with training new concession workers;
• Other duties as assigned;

QUALIFICATIONS:

• Able to work in a team environment;
• Excellent people and customer service skills;
• Ability to follow written and verbal instructions;
• Ability to supervise other employees;
• Sound decision maker and knows when to concur with management if needed;
• Clean professional appearance, and ability to adhere to uniform policy;

EDUCATION AND WORK EXPERIENCE:

• Previous supervisor or management experience within the Food & Beverage industry is a plus.
• Must obtain and maintain an approved sanitation class that is required by the State;
• Obtain Safe Staff training within 90 days of employment;

PHYSICAL DEMANDS:

• Ability to work in a fast paced environment;
• Must be able to stand for long periods of time;
• Must be able to work a flexible schedule including days, nights, weekends and holidays if needed;

WORKING ENVIRONMENT/CONDITIONS:

• Able to withstand loud concert type settings; weather conditions;
• Ability to work indoor and outdoor events;

TO APPLY: Please click here to submit resume and salary requirements.

CASHIER (Part-Time On-Call)

SUMMARY: Sell menu items at the concession stand, control waste and provide good customer satisfaction.

ESSENTIAL DUTIES AND FUNCTIONS:

• Follow all policies and procedures of SMG;
• Assist in the setup of the stand prior to event, (cooking pretzels, making hotdogs, etc.);
• Verify starting bank with money manager and handle money in accordance with cashier money handling policy;
• Keep track of all voids and over rings;
• Take orders from customers; Check ID for alcohol sales and enforce alcohol policy;
• Assist with keeping an accurate inventory count;
• Balance revenue sheet after each event;
• Help with post event break down, (cleaning, putting stock away, etc.);
• Other duties as assigned;

QUALIFICATIONS:

• Have a working knowledge of the Food & Beverage industry;
• Great customer service skills;
• Ability to work in a team environment;
• Ability to follow verbal and written instructions;
• Clean professional appearance, and ability to adhere to uniform policy;

EDUCATION AND WORK EXPERIENCE:

• Must obtain Safe Staff training within 90 days of employment;
• Must have cashier experience and excellent math skills;

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time;
• Must be able to work in a fast paced environment;
• Must be able to work a flexible schedule including days, nights, weekends and holidays if needed;

WORKING ENVIRONMENT:

• Able to withstand loud concert type settings; weather conditions;
• Ability to work indoor and outdoor events;

TO APPLY: Please click here to submit resume and salary requirements.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT (ON-CALL AS NEEDED)

SUMMARY: The Receptionist/Administrative Assistant assists customers, clients, employees and the general public by answering incoming calls and routing to appropriate department; provide administrative support to the Directors or Managers as needed.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Answers incoming telephone calls and determine purpose of calls.
• Answers questions about organization and provides callers with address, directions, event information and assist with event reservations; when needed, route call to appropriate personnel or department.
• Retrieve messages from voice mail periodically throughout the day and forward to appropriate personnel.
• Welcome on-site visitors, determine nature of visit and direct to appropriate personnel.
• Monitors visitor access and issue passes when required.
• Receive and sort incoming mail; maintain and route publications; coordinate pick-up for outgoing mail.
• Prepare deposit and receipt log for finance; update accordingly for finance.
• Distribute employee paychecks, pay statements and expense checks; distribute vendor checks.
• Generate monthly employee’s birthday and anniversary list and post.
• Maintain calendars to include board room, Arena meeting room and Heritage Club.
• Maintain office supplies.
• Maintain fax/copy machine and set up new users; send and retrieve faxes and route as appropriate.
• Assist other departments with clerical duties such as typing, photocopying, collating, creating documents, special projects, as needed.
• Other duties as assigned.

QUALIFICATIONS: 

• High School Diploma or GED;
• One year related experience and/or training;
• Excellent oral, written, and interpersonal skills;
• Detail oriented and the ability to multi-task;
• Ability to type 40 WPM;
• Ability to work and function both independently and in a team environment;
• Proficient in Microsoft Outlook and Word; Working knowledge in Excel.
• FLUENT IN ENGLISH AND SPANISH REQUIRED;

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; talk and hear on the telephone; specific vision abilities required to perform this job include close vision to handle office correspondence.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY: Please click here to submit resume and salary requirements.

USHER/TICKET TAKER (ON-CALL)

SUMMARY: Responsible for directing patrons to their seats for shows or events by performing the following duties. Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most questions without assistance. Efficiently and courteously answers questions concerning prices, seating, events, facility layouts and amenities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet each Guest with a smile and encourage them to enjoy their visit to our facilities;
• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions;
• Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty;
• Knowledge of the locations of the nearest restrooms, drinking fountains, telephone, smoking sections and concession stands;
• Face the incoming Guests (not the floor) while standing at the top of your section or in the center of your passageway;
• Constantly scan the seating areas for any unusual happenings;
• Scan your assigned area for cans, bottles, and any alcohol related problems;
• Be alert for any objects being thrown from the seating areas and from areas above your area; 
• Watch for seat jumpers to protect the integrity of the tickets;
• Prevent Guests and vendor from blocking walkways and aisles;
• Advise Guests who are smoking that it is prohibited in the seating areas and direct them to the •designated smoking areas outside;
• Direct and control the exiting of Guests in the event of an emergency evacuation;
• Report any incidents to the Event Manager on Duty;
• Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary;
• Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind;
• Turn in all lost and found articles to the Information/Customer Service desk;
• Ability to use and operate Ticket Master Scanner to scan bar code on ticket;
• Require each person entering the facility to have a valid ticket;
• Examine patron’s ticket for valid date, proper facility, show time and seat location;
• Knowledge of reading the ticket text to direct guests to their seats;
• Take tickets at a pace to keep patrons steadily moving into the facility;
• Direct or escort guests with ticket problems to the customer service desk or Event Manager on Duty;
• Other duties and responsibilities may be assigned;

QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED)
• Guest services background preferred

SKILLS AND ABILITIES:

• Must be able to speak, read and write English;
• Professional attitude and appearance;
• Ability to listen and follow instructions;
• Ability to work independently and in a team environment;
• Good communication, customer service and sense of public relation skills;
• Good organizational and problem solving skills;
• Ability to work flexible hours including daytime, evening, weekends and holidays as needed;

PHYSICAL REQUIREMENTS – the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to stand for long periods of time required.
• Ability to use hands to handle tickets.
• Ability to see up close and far away
• Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting.
• Constant reaching, standing, walking and stooping.
• Occasional lifting and carrying up to 20 lbs.
• Performing work through repetitive eye/hand coordination.

WORKING ENVIRONMENT – the working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• High noise level
• Exposure to the weather conditions
• Restricted lighting

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.