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SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for an Events Manager at Osceola Heritage Park, Kissimmee, FL. The Event Manager will coordinate and manage events at Osceola Heritage Park.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors and vendors for assigned meetings and/or events.
• Coordinates/Assists in all outside services and equipment required for events.
•  Works in conjunction with Food & Beverage in meeting and determining client needs.

• Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.
•  Reviews floor plans and determines requirements.
• Develops and design floor layouts on Meeting Matrix as needed.

• Writes event work orders, contractual obligations related to insurance, deposits, etc.
• Maintain accurate records of pre-event planning, client request, billable charges, service orders, contractual requirements, etc.
• Prepares cost estimates and monitors final billing.
• Assures quality service & timely invoicing.
• Attends appropriate planning, organization, and other event and facility meetings in support of facility operations.
• Explains and guides clients in the preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Supervises staff and oversees all aspects of facility operations related to events.
• Assists in the supervision of the part part-time service staff as needed.
•  Serves as Event Manager for OHP events.

• Serves as primary liaison between clients and facility departments.
• Develops and maintains post-event information database files.
• To include Post Assessment and Client Evaluation Forms.
• Plans, coordinates, and executes events according to the needs of the client.
• Issues proper paperwork and communicates all event needs and information. to all departments in a timely manner via EWOs and Event Change Sheets.
• Interpret and explains contract provisions to the client.
• Other activities as the event requires.
• Monitors and assists with facility setup, changeover, and maintenance in conjunction with Facility Operations Manager as needed.
• Maintains total responsibility and authority over clients, staff, personnel, patrons, security, and safety in this role.
• Attends weekly or other meetings as needed to meet role and responsibility.
• Maintain harmonious relationships with all departments and staff.
• Ability to work extended/irregular hours including nights, weekends, and holidays.
• Other duties as assigned.
• Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints, and resolving problems.
• Performs other job duties as assigned. 

QUALIFICATIONS:

• B.S. degree in business or hospitality
• At least one year of actual experience in public facility management, promotion, or operation of conventions or trade shows or service-related operations whose primary function is to provide direct on-site service to the public.
• Working knowledge of Meeting Matrix.
• Bilingual in English and Spanish required. 

SKILLS AND ABILITIES

• Excellent communication, problem solving, organizational and interpersonal skills required
• Ability to effectively supervise and coordinate staff
• Ability to prioritize multiple projects, analyze data and figures
• Advance writing skills required
• Ability to analyze data and figures
• Advanced writing skills is required
• Professional presentation, appearance, and work ethic
• Excellent public relations skills
• Demonstrated knowledge of accounting and financial procedures.
• Ability to work under pressure and meet deadlines 

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws; Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. 

COMPUTER SKILLS

To perform this job successfully, an individual should have strong computer skills including Microsoft Word, Excel, and Outlook. Experience with spreadsheets and computerized ticket systems preferred. 

OTHER QUALIFICATIONS

• Ability to work with minimum supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed.
• Must be able to speak, read, and write English. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to use hands. The person must be able to climb stairs and walk long distances to access all seating. Must be able to stand or sit for long periods of time, ability to lift up to 50 pounds, may require some duties at specific heights. Specific vision abilities are required including being near and far-sighted with or without a prescription. 

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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SUMMARY

The primary responsibilities are assisting with box office management and handling all aspects of capital for Osceola Heritage Park.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Box Office Manager with all box office functions.
• Manage the box office when Box Office Manager is out and for smaller events.

• Communicate effectively and positively with promoters, facility personnel, ticketing company, suiteholders, and patrons as needed. Solve problems and provide excellent customer service. 
• Assist Box Office Manager with building and modifying all ticketed events. Maintain accurate inventory of all tickets distributed and available for sale.
• Monitor daily ticket sales for all upcoming events and communicate information to facility management and promoter as needed.
• With box office manager, manage box office cash, document all vault transactions, and make deposits.
• With box office manager, maintain files for each event including holds, comp tickets, audits, etc.
• Assist with supervising the ticket sellers in accordance with venue’s human resource policies and applicable laws. Ensure proper cash management and PCI compliance rules are followed.
• Sells tickets as needed.
• Prepare and submit box office statements for settlements as needed and daily reports of business transactions to finance department.
• Assist with the distribution of tickets to suiteholders.

• Assist Box Office Manager with management of Food & Beverage Vault upon request, assisting the vault clerks as needed.
• Coordinate the budget requests for items to be purchased directly by the County including CIP, capital, and major building repairs.
• Serve as liaison with Osceola County regarding capital and other major purchases. Ensure all related correspondence from the County is addressed, emails returned timely, answers provided, etc.
• Assist the County with the purchase of all capital and major expenditures, following the County’s guidelines. Draft RFPs, write specifications, and gather quotes as appropriate.
• Track the progress of all County purchases for OHP, notify the County and end users when items are received or if orders are delayed.
• Establish & lead regular internal meetings with department heads and others as needed regarding the progress of capital purchases.
• Attend quarterly meetings with the County regarding purchases. Prepare for the meetings, document the discussions, and follow up as needed.
• Serve as internal custodian for capital items. Manage the annual capital inventory process, documenting the existence and location of every capital item. Oversee assistance from team members. Maintain capital inventory spreadsheets. Ensure new purchases are tagged. Manage the disposition of assets.
• All other duties and responsibilities as assigned.

 

EDUCATION AND WORK EXPERIENCE

• At least one year of box office experience with Ticketmaster is required.
• At least one year of supervisory experience is preferred.
• High School diploma or equivalent is required.
• Associate degree or two years of related work experience is required.

 

SKILLS AND ABILITIES

• Knowledge of supervisory principles and practices.
• Highly proficient in Ticketmaster software, Microsoft Excel, and Microsoft Word.
• Excellent organizational skills and ability to document well, reconcile financial information and keep excellent records.
• The ability to anticipate needed services, organize pertinent information and communicate effectively with everyone.
• Ability to function both independently and as a team member.
• A demonstrated ability to handle multiple priorities, solve problems and make decisions and work with minimum instruction or supervision.
• Must have professional attitude, appearance, and personality.

• Exceptional customer service skills.

• Must communicate well in person, over phone, or with email with everyone.
• Ability to communicate in Spanish is preferred.

 

Physical Demands

 

• Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, climbing stairs, bending, crouching, reaching, grabbing and/or standing up to and over 8-10 hours daily.
• May be required to work both indoors and outdoors as required by the function.
• Position requires ability to handle high noise levels during some events.
• Position requires working extended hours, flexible hours including nights, weekends and holidays, based on event schedule.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333

 

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Accounts Payable Coordinator at Osceola Heritage Park.  The Accounts Payable Coordinator is responsible for all aspects of the Accounts Payable Function.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes accounts payable.
• Match purchase orders to invoices and documentation of receipt.
• Coordinate approval for disbursements.
• Review invoices and code them to appropriate general ledger accounts.
• Input invoices into Sage Accounting Software.
• Prepare checks.
• Prepare 1099s.
• Fill out credit applications upon request.
• Assist with accrued liability journal entries.
• Other duties may be assigned.

 

EDUCATION AND EXPERIENCE

 

• High School diploma or G.E.D. required.
• Associate degree in accounting preferred.
• Minimum 1 year experience with Accounts Payable preferred.

SKILLS AND ABILITIES

• Experience with Sage Accounting Software preferred.
• Experience with Microsoft Dynamics 365 preferred.
• Excellent oral, written and interpersonal skills.
• Excellent data entry and math skills
• Ability to function both independently and as a team member.
• Ability to meet specific deadlines and successfully work under pressure, with close attention to detail.
• Must be able to prioritize schedules and follow instructions.
• Extensive knowledge of technology preferred.
• Extensive experience with Excel is preferred.
• Ability to speak in both English and Spanish is preferred

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY:  ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Food and Beverage Financial Assistant.  The successful candidate will assist the Food and Beverage department by analyzing data, preparing reports, and submitting financial information to the accounting department.

 

ESSENTIAL DUTIES AND FUNCTIONS

• Produce and maintain monthly physical inventory sheets for culinary, concessions and catering departments.
• Submits spreadsheet to accounting department with updated inventory values.
• Code all incoming food and beverage consumable and non-consumable invoices to correct cost center.
• Calculate and maintain food and beverage recipes for input into POS and Caterease systems.
• Produce and distribute event “Flash Reports”.
• Review 3rd party labor sheets and compare to invoices correcting any discrepancies before sending to accounts payable for payment.
• Calculate inventory waste for kitchen during month-end inventory.
• Consolidate event data, audit, and prepare files for distribution to Finance Department.
• Significant data entry at times.
• Assist in the Maintenance of the food and beverage Weekly Operating Report (WOR).
• Other duties may be assigned.

QUALIFICATIONS

• Highly skilled in Microsoft Excel.

• Excellent math and analytical skills
• Excellent oral and written communication skills.
• Ability to work independently or in a team environment.
• Food and Beverage experience preferred.

 

Work Environment:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:          

Clear and conceptual thinking ability.

Excellent judgment, troubleshooting, problem-solving, analysis, and discretion.

Ability to handle work-related stress.

Ability to handle multiple priorities simultaneously.

Ability to meet deadlines.

Physical:        

Computer keyboarding.

Auditory/Visual:       

Hearing, vision, and talking.

 

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

The engineer is responsible for all aspects of facility maintenance and event setup and teardown. All facility equipment including audio and visual, plumbing and electrical plants; lighting and climate control systems; roofing systems; telecommunications, food service, and maintenance/cleaning equipment is operating properly and efficiently and maintained in good condition. Provide general facility maintenance and proper delivery of event-related utility services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with proper and efficient operation of the facilities Building Management System (BMS).
• Provides technical support, oversees and/or assists with repairs and maintenance of all facility systems and equipment.
• Help ensure all equipment is maintained according to factory specifications and appropriate PM information is entered into ASM Altum Maintenance Program.
• Proper utilization of the Work Order and ASM Maintenance Manager systems.
• Adherence to OSHA, NFPA and other applicable safety codes.
• Analyzes needs and plan preventive maintenance programs and upgrades for systems.
• Monitors repair activity to minimum downtown and disruption to facility event activity.
• Setup and teardown event-related services, phone and internet, power, A/V, and lighting.
• Other job duties as assigned.

QUALIFICATIONS

• Good communication skills
• Working knowledge of major facility systems such as HVAC, electrical, security, mechanical and fire safety.
• Ability to plan, organize, direct, and motivate the activities of maintenance staff.
• Working knowledge of computer-controlled systems.
• Ability to communicate on a technical level as needed to maintain facility operating systems.

EDUCATION AND EXPERIENCE

• Graduate of an accredited technical school.
• Minimum of three years experience in the operation and maintenance of a public assembly, hotel, or other commercial facilities.
• Experience in operating a forklift and aerial lift preferred but willing to train.

SKILLS AND ABILITIES:

• Excellent organization skills.
• Ability to prioritize and to handle multiple projects simultaneously.
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.
• Strong customer service skills.
• Professional presentation, appearance, and work ethic.
• Ability to work irregular/extended hours, including night and weekend duties required.
• Proficient computer skills to operate BMS/other automated systems.
• Microsoft Office (Word, Excel, Outlook)

PHYSICAL DEMANDS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Heavy lifting, climbing, stooping, crawling, and equipment operation.
• Must be able to lift 50 pounds.
• Able to stand for long periods of time.
• Working indoors and outdoors and is subject to adverse conditions.

 

NOTE: 

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

The Catering Supervisor will work in conjunction with the Banquet Manager and Catering Sales Manager in both Banquet and Arena Functions within the Catering Department to include, but not limited to, Suite Attendant, Banquets, Meetings, Bars, Heritage Club events, and any other functions serving any food and beverage items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the training of new employees.
• Oversee and direct staff for Catering and other events as directed.
• Assist with enforcing SMG/OHP policies and procedures including alcohol policies.
• Serve as liaison with clients.
• Fulfill the service per each Banquet Event Order (BEO).
• Prep set up and organization of Catered Event; Prep breaks down and cleanup of Catered Event.
• Creativity in designing buffet presentations and coffee break décor.
• Continuously improve the overall look and appearance of buffets.
• Maintain a line of communication with the Banquet Manager.
• Manage banquets in the absence of Banquet Manager/F&B Operations Manager.
• Assist Banquet Manager with maintaining accurate labor for an event.
• Follow and maintain all cost guidelines for labor, beverage & food.
• Maintain all Banquet equipment cleanliness on a daily basis.
• Attend Weekly F&B Department Meetings and Menu Meetings.
• Other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• High school diploma or GED required.
• 1 to 2 years experience supervising other employees in the food service industry.
• ServSafe and TIPS Certification or ability to obtain within 90 days of employment.
• Fluent in English and Spanish preferred.

SKILLS AND ABILITIES

• Advanced oral and written communication skills.
• Ability to communicate clearly and professionally with management, staff, and clientele.
• Excellent organizational, planning, customer service, and inter-personal skills.
• Attention to detail and the ability to multitask.
• Ability to work independently and in a team environment.
• Must have a professional appearance and adhere to the uniform policy.
• Must be fully flexible with schedule.
• Bartending skills preferred
• Must have a valid driver’s license and be prepared to load and drive company vehicles.

PHYSICAL DEMANDS

• Position requires working extended hours, flexible hours including nights, weekends, and holidays, based on event schedule.
• Position requires physical ability to move about large facilities, including being on feet and walking for prolonged periods, bending, crouching, reaching, grabbing and/or standing up to and over 8-10 hours daily.
• May be required to work both indoors and outdoors as required by the event.
• Position requires being able to be exposed to high noise levels during concerts and other events.
• Position requires the ability to push/pull, and lift equipment, boxes, and other items.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

ASM Global, the leader in privately managed convention centers and arenas has an excellent and immediate opening for a Lead Facility Engineer at Osceola Heritage Park, Kissimmee, FL. This position is responsible for maintaining full operation of technical and mechanical systems (electrical, telecommunications, audio/visual equipment, food and beverage equipment, and service vehicles) within the Silver Spurs Arena, Events Center, baseball stadium, and property. Ensure that the delivery of event-related utility services is set up in a timely manner and maintained during events. Work closely with the county facility maintenance team in maintaining physical plant systems and operations (HVAC, facility maintenance, roofing systems, plumbing, backup power systems, and fire systems).  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with proper and efficient operation of the facilities Building Management System (BMS).
• Provides technical support, oversees and/or assists with repairs and maintenance of all facility systems and equipment.
• Help ensure all equipment is maintained according to factory specifications and appropriate PM information is entered into ASM Altum Maintenance Program.
• Proper utilization of the Work Order and ASM Maintenance Manager systems.
• Adherence to OSHA, NFPA and other applicable safety codes.
• Analyzes needs and plan preventive maintenance programs and upgrades for systems.
• Monitors repair activity to minimum downtown and disruption to facility event activity.
• Setup and teardown event related services, phone and internet, power, A/V, and lighting.
• Other job duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises employees in the Engineering Department when the supervisor is not available in accordance with ASM Global's policies and applicable laws.
• Plan, assign and direct work.
• Address complaints to the Engineering Supervisor.
• Assist with the training of engineers.  

 

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Graduate of an accredited technical school preferred but not required.
• Three plus years of hands-on experience in building maintenance or related field.

SKILLS AND ABILITIES

• Professional presentation, appearance, and work ethic.
• Good written, verbal, and interpersonal communication skills are required, including interaction with all levels of staff including management.
• Organizational and multi-task skills is essential.
• Strong customer service skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Ability to effectively supervise staff.
• Ability to work irregular / extended hours, including nights and weekends is a MUST.  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the job.  

• Heavy lifting, climbing, carrying, stooping, crawling and equipment operation.
• Working indoors and outdoors and is subject to adverse conditions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need a reasonable accommodation to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a PT On Call- Cashier at Osceola Heritage Park. The cashier sells menu items at the concession stand, controls waste, and provides good customer satisfaction.

 

ESSENTIAL DUTIES AND FUNCTIONS

• Follow all policies and procedures of ASM Global.
• Assist in the setup of the stand prior to the event, (cooking pretzels, making hotdogs, etc.).
• Verify starting bank with money manager and handle money in accordance with cashier money handling policy.
• Keep track of all voids and over rings.
• Take orders from customers; Check ID for alcohol sales and enforce alcohol policy.
• Assist with keeping an accurate inventory count.
• Balance revenue sheet after each event.
• Help with post-event break down, (cleaning, putting stock away, etc.).
• Other duties as assigned.

 

QUALIFICATIONS

• Have a working knowledge of the Food & Beverage industry.
• Great customer service skills.
• Ability to work in a team environment.
• Ability to follow verbal and written instructions.
• Clean professional appearance, and ability to adhere to uniform policy.

 

EDUCATION AND WORK EXPERIENCE

• High School Diploma or Equivalent.
• Must obtain Safe Staff training within 90 days of employment.
• Must have cashier experience and excellent math skills.

 

PHYSICAL DEMANDS

• Must be able to stand for long periods of time.
• Must be able to work in a fast-paced environment.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed.

 

WORKING ENVIRONMENT

• Able to withstand loud concert-type settings, and weather conditions.
• Ability to work on indoor and outdoor events.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; talk and hear on the telephone; Specific vision abilities required to perform this job include close vision to handle office correspondence.

 

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

APPLY

SUMMARY: The Part Time Receptionist/Administrative Assistant assists customers, clients, employees, and the public by answering incoming calls and routing them to the appropriate department; provides administrative support to the Directors or Managers as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers incoming telephone calls and determines the purpose of calls.
• Answers questions about the organization and provides callers with address, directions, and event information and assists with event reservations; when needed, route call to appropriate personnel or department.
• Retrieve messages from voice mail periodically throughout the day and forward them to appropriate personnel.
• Welcome on-site visitors, determine the nature of the visit and direct them to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receive and sort incoming mail; maintain and route publications; coordinate pick-up for outgoing mail.
• Maintain fax/copy machine and set up new users; send and retrieve faxes and route as appropriate.
• Prepare deposit and receipt log for finance; update accordingly for finance.
• Distribute employee paychecks, pay statements, and expense checks; distribute vendor checks.
• Generate monthly employee’s birthday and anniversary list and post.
• Maintain calendars to include a board room, Arena meeting room, and Heritage Club.
• Maintain office supplies and office equipment.
• Assist other departments with clerical duties such as typing, photocopying, collating, creating documents, and special projects, as needed.

• Other duties as assigned.

QUALIFICATIONS: 

• High School Diploma or GED;
• One-year related experience and/or training.
• Excellent oral, written, and interpersonal skills.
• Detail oriented and the ability to multitask.
• Ability to type 40 WPM.
• Ability to work and function both independently and in a team environment.
• Proficient in Microsoft Outlook and Word; Working knowledge in Excel.
• Fluent in English and Spanish preferred.

 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for long hours; use hands to handle files, type and operate office machines; talk and hear on the telephone; Specific vision abilities required to perform this job include close vision to handle office correspondence.

 

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

APPLY

SUMMARY: Oversee the concession stands and handle operations, issues, and situations during an event, and control inventory during events.

 

ESSENTIAL DUTIES AND FUNCTIONS

• Verify the beginning and ending inventory counts in concession stands.
• Assist with the training of any new concession workers.
• Keeps track of ingoing and outgoing inventory.
• Ensure product is always stocked and available to guests.
• Help enforce all ASM Global/Savor policies and procedures including alcohol policies.
• Monitor the quality of food and presentation continuously.
• Provide excellent customer service skills.
• Ensure that all paperwork is filled out properly.
• Other duties as assigned.

 

QUALIFICATIONS

• Have a desire to work as a team.
• Excellent people and customer service skills.
• Be able to follow written and verbal instructions.
• Able to supervise other employees.
• Sound decision maker and knows when to concur with management if needed.
• Clean professional appearance, and ability to adhere to the uniform policy.

 

EDUCATION AND WORK EXPERIENCE

 

• Previous supervisor or management experience in the Food & Beverage industry is a plus.
• Must have some prior knowledge in the food service industry.
• Must obtain and maintain an approved sanitation class that is required by the state.
• Obtain SERV Safe training within 90 days of employment.

 

PHYSICAL DEMANDS

• Must be able to stand on their feet for long periods at a time.
• Be able to work in a fast-paced environment.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays if needed

 

WORKING ENVIRONMENT/CONDITIONS

• Able to withstand loud concert-type settings and weather conditions.
• Ability to work on indoor and outdoor events.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333

 

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

APPLY

SUMMARY

Responsible for ticket sales for shows or events by performing the following duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sells tickets using Ticketmaster software.
• Provides exceptional customer service while processing ticket orders and/or solving ticket related issues.
• Efficiently and courteously answers questions regarding seating, pricing, policies, and event details.
• Accurately processes customer ticket orders.
• Dispenses tickets requested by patrons; accepts payment and makes changes accurately.
• Handles Will Call window according to Box Office procedures.
• Accurately balances cash drawer at the end of each shift.
• Files various records and reports.
• Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED)

• 6–12 months related experience and/or training, or equivalent combination of education and experience
• Box office or guest services background preferred

SKILLS AND ABILITIES:

• Excellent customer service and public relations.
• Excellent communication, reading, writing, comprehension and organization skills.
• Cash handling experience.
• Computer experience including data entry.
• Computerized ticketing experience is preferred.
• Ability to work independently or in a team environment.
• Availability to work evenings, weekend hours and possibly holidays.

 

PHYSICAL DEMANDS:

• Ability to move about, stand and walk for prolonged periods of time;
• Ability to work indoors and outdoors as required by event;
• Ability to withstand high noise levels during concerts and other events;
• Ability to work extended hours, flexible hours, nights, weekends, and holidays, based on event schedule.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

To work both Banquet and Arena Functions within the Catering Department to include, Suite Attendants, Reception Events, Cart Service, and any other function serving food and beverage items.

ESSENTIAL DUTIES AMD RESPONSIBILITIES

• Required to read, understand, and continually follow the Savor Catering/Osceola Banquet Training Guide
• Obtain Safe Staff training within 90 days of employment
• Fulfill the service per each Banquet Event Order (BEO)
• Assist with set up and organization of the catered event
• Serve food and beverage at events; provide excellent customer service
• Must be able to adhere to and enforce all policies and procedures of the company including alcohol and uniform policy
• Attention to detail and consistency in every aspect of service is a must
• Assist with break down and cleanup of catered event
• Maintain all Banquet equipment cleanliness
• Hands-on with all aspects of the Banquet Server Duties
• Other duties as assigned

EDUCATION AND WORK EXPERIENCE   

• High School Diploma or equivalent
• Experience in the food service industry
• One plus years of wait staff experience

QUALIFICATIONS

• Some knowledge of the food and beverage industry is a plus
• Ability to undertake and complete multiple tasks
• Ability to work independently or as a team
• Ability to follow written and verbal instructions
• Excellent communication and people-person skills
• Clean professional appearance

PHYSICAL DEMANDS

• Able to stand and walk for long periods of time
• Ability to work in a fast-paced environment
• Ability to lift and carry trays of ten entrees
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY

SUMMARY

The Cook I will work in all aspects of the Culinary Operations including off-premises locations under the leadership of the leadership staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure the Culinary Kitchen is clean and organized, and maintain a clean work area.
• Ability to finish work assignments in a timely manner.
• Assist the Culinary Leadership in the preparation of Banquet Event Orders (BEO).
• Must be assertive and ask questions if an assignment is not clear and concise.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervise temporary labor staff as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

Culinary Arts Degree or 3-5 years experience in multi-purpose, high-volume Catering Operation.

SKILLS AND ABILITIES

• Knife skills.
• Ability to be a team player, approachable, and maintain a great attitude.
• Ability to multi-task.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand and walk for long periods at a time.
• Required to stoop and lift.
• Ability to lift 30 pounds to the waist.

 

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

APPLY