Employment

Osceola Heritage Park, managed by SMG, the world leader in venue management, offers exciting and challenging career opportunities. We accept applications and resumes for posted positions only. TO BE CONSIDERED, RESUMES MUST INCLUDE SALARY REQUIREMENTS.

Available Full-Time Positions

ACCOUNTANT (ENTRY LEVEL)

SUMMARY: The Accountant’s primary responsibilities include the following functions in accordance with SMG/OHP policies.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Create and enter Journal Entries.
• Maintain, reconcile, and analyze general ledger accounts.
• Prepare accounts receivable invoices or post receipts.
• Track deposits made for events.
• Review event estimates or draft invoices prepared by event managers or F&B manager.
• Review revenue reports from outside contractors.
• Review event reports which may include food & beverage cost reports and POS reports.
• Reconcile box office transactions and related bank activity.
• Assist with capital assets and the annual inventory.
• Track assigned asset tags.
• Coordinate proper disposition of assets as needed following established procedures.
• Assist with the preparation of monthly financial statements and supporting schedules.
• Prepare various financial reports and analysis as requested.
• Help ensure proper accounting procedures throughout the facility.  
• Prepare tax reports. 
• Assist with audits.
• Other duties as assigned. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, skill, and/or ability required. 

• Bachelor's Degree (BA) from four-year college or university with a major in accounting;
• Minimum 2 years related experience and/or training is preferred;
• Experience in public accounting or event facility accounting preferred; 
• Strong analytical and problem solving skills;
• Excellent interpersonal skills essential;   

COMPUTER SKILLS:                                                

To perform this job successfully, knowledge of Microsoft Excel is essential. Experience with Sage or Peachtree Accounting Software is preferred. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.

Available Part-Time Positions

USHER/TICKET TAKER (ON-CALL)

SUMMARY: Responsible for directing patrons to their seats for shows or events by performing the following duties. Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most questions without assistance. Efficiently and courteously answers questions concerning prices, seating, events, facility layouts and amenities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet each Guest with a smile and encourage them to enjoy their visit to our facilities;
• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions;
• Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors; report any problems to the Event Manager on duty;
• Knowledge of the locations of the nearest restrooms, drinking fountains, telephone, smoking sections and concession stands;
• Face the incoming Guests (not the floor) while standing at the top of your section or in the center of your passageway;
• Constantly scan the seating areas for any unusual happenings;
• Scan your assigned area for cans, bottles, and any alcohol related problems;
• Be alert for any objects being thrown from the seating areas and from areas above your area; 
• Watch for seat jumpers to protect the integrity of the tickets;
• Prevent Guests and vendor from blocking walkways and aisles;
• Advise Guests who are smoking that it is prohibited in the seating areas and direct them to the •designated smoking areas outside;
• Direct and control the exiting of Guests in the event of an emergency evacuation;
• Report any incidents to the Event Manager on Duty;
• Report any medical emergencies to a Manager on Duty; assist in completing an incident report, if necessary;
• Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind;
• Turn in all lost and found articles to the Information/Customer Service desk;
• Ability to use and operate Ticket Master Scanner to scan bar code on ticket;
• Require each person entering the facility to have a valid ticket;
• Examine patron’s ticket for valid date, proper facility, show time and seat location;
• Knowledge of reading the ticket text to direct guests to their seats;
• Take tickets at a pace to keep patrons steadily moving into the facility;
• Direct or escort guests with ticket problems to the customer service desk or Event Manager on Duty;
• Other duties and responsibilities may be assigned;

QUALIFICATIONS:  To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED)
• Guest services background preferred

SKILLS AND ABILITIES:

• Must be able to speak, read and write English;
• Professional attitude and appearance;
• Ability to listen and follow instructions;
• Ability to work independently and in a team environment;
• Good communication, customer service and sense of public relation skills;
• Good organizational and problem solving skills;
• Ability to work flexible hours including daytime, evening, weekends and holidays as needed;

PHYSICAL REQUIREMENTS – the physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to stand for long periods of time required.
• Ability to use hands to handle tickets.
• Ability to see up close and far away
• Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting.
• Constant reaching, standing, walking and stooping.
• Occasional lifting and carrying up to 20 lbs.
• Performing work through repetitive eye/hand coordination.

WORKING ENVIRONMENT – the working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• High noise level
• Exposure to the weather conditions
• Restricted lighting

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.

CONCESSIONS STAND MANAGER (ON-CALL)

SUMMARY: Oversee the concession stands and handle operations, issues and situations during an event; control inventory during events.

ESSENTIAL DUTIES AND FUNCTIONS:

• Verify the beginning and ending inventory counts in the concession stands;
• Keeps track of incoming and outgoing inventory;
• Ensure product is stocked and available to guest at all times;
• Help enforce all SMG policies and procedures including alcohol policies;
• Ensure that all paperwork is filled out properly;
• Provide excellent customer service skills;
• Assist with training new concession workers;
• Other duties as assigned;

QUALIFICATIONS:

• Able to work in a team environment;
• Excellent people and customer service skills;
• Ability to follow written and verbal instructions;
• Ability to supervise other employees;
• Sound decision maker and knows when to concur with management if needed;
• Clean professional appearance, and ability to adhere to uniform policy;

EDUCATION AND WORK EXPERIENCE:

• Previous supervisor or management experience within the Food & Beverage industry is a plus.
• Must obtain and maintain an approved sanitation class that is required by the State;
• Obtain Safe Staff training within 90 days of employment;

PHYSICAL DEMANDS:

• Ability to work in a fast past environment;
• Must be able to stand for long periods of time;
• Must be able to work a flexible schedule including days, nights, weekends and holidays if needed;

WORKING ENVIRONMENT/CONDITIONS:

• Able to withstand loud concert type settings; weather conditions;
• Ability to work indoor and outdoor events;

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.

CASHIER (ON-CALL)

SUMMARY: Sell menu items at the concession stand, control waste and provide good customer satisfaction.

ESSENTIAL DUTIES AND FUNCTIONS:

• Follow all policies and procedures of SMG;
• Assist in the setup of the stand prior to event, (cooking pretzels, making hotdogs, etc.);
• Verify starting bank with money manager and handle money in accordance with cashier money handling policy;
• Keep track of all voids and over rings;
• Take orders from customers;
• Check ID for alcohol sales and enforce alcohol policy;
• Assist with keeping an accurate inventory count;
• Balance revenue sheet after each event;
• Help with post event break down, (cleaning, putting stock away, etc.);
• Other duties as assigned;

QUALIFICATIONS:

• Have a working knowledge of the Food & Beverage industry;
• Great customer service skills;
• Ability to work in a team environment;
• Ability to follow verbal and written instructions;
• Clean professional appearance, and ability to adhere to uniform policy;

EDUCATION AND WORK EXPERIENCE:

• Must obtain Safe Staff training within 90 days of employment;
• Must have cashier experience and excellent math skills;

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time;
• Must be able to work in a fast paced environment;
• Must be able to work a flexible schedule including days, nights, weekends and holidays if needed;

WORKING ENVIRONMENT:

• Able to withstand loud concert type settings; weather conditions;
• Ability to work indoor and outdoor events;

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.

BARTENDER (ON-CALL)                         

SUMMARY: Bartender will work Arena and Banquet Functions with the Catering Department serving beverage items.

ESSENTIAL DUTIES AND FUNCTIONS:

• Verify starting bank with money manager;
• Handle money in accordance with the policies of this company;
• Enforce all alcohol policies and check ID’s for proof of age;
• Help enforce all policies and procedures of the company;
• Provide continuous hands on service during the event;
• Maintain all bar equipment cleanliness;
• Assist with keeping accurate inventory count;
• Keep track of all voids and over rings;
• Balance revenue and inventory sheet after each event;
• Make sure paperwork is complete and filled out properly;
• Attend Tips certification class within 90 days of employment;
• Obtain Safe Staff training within 90 days of employment;
• Other duties may be assigned;

QUALIFICATIONS:

• Ability to ability to follow written and verbal instructions;
• Able to work independently or in a team environment;
• Ability to multi-task;
• Attention to details and consistency in every aspect of service is a must.
• Excellent communication and people skills;
• Professional appearance and must adhere to uniform policy.

EDUCATION AND WORK EXPERIENCE:

• Experience in the food service industry;
• One plus years of bartending experience;

PHYSICAL DEMANDS:

• Be able to stand and walk for long periods of time.
• Work in a fast paced environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORKING ENVIORMENT/CONDITIONS:

• Loud, concert type setting at times;
• Must be able to work outdoor events;

HOURS OF WORK AND TRAVEL REQUIREMENTS:

Must be flexible with hours, long hours when required (days, nights, week-ends, holidays)

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements.

WAIT STAFF (ON-CALL)

SUMMARY: To work both Banquet and Restaurant Functions within the Catering Department to include, Suite Attendant, Reception Events, Cart Service and any other function serving food and beverage items.

ESSENTIAL DUTIES AMD RESPONSIBILITIES:

• Required to read, understand and continually follow the Savor Catering/Osceola Banquet Training Guide;
• Obtain Safe Staff training within 90 days of employment.
• Fulfill the service per each Banquet Event Order (BEO);
• Assist with set up and organization of catered event;
• Serve food and beverage at events; provide excellent customer service;
• Must be able to adhere to and enforce all policies and procedures of the company including alcohol and uniform policy;
• Attention to detail and consistency in every aspect of service is a must;
• Assist with break down and cleanup of catered event;
• Maintain all Banquet equipment cleanliness;
• Hands-on with all aspects of the Banquet Server duties;
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent;
• Experience in the food service industry;
• One plus years of wait staff experience;

QUALIFICATIONS:

• Some knowledge of the food and beverage industry is a plus;
• Ability to undertake and complete multiple tasks;
• Ability to work independently or as a team;
• Ability to follow written and verbal instructions;
• Fluency in English both verbal and written; bilingual a plus;
• Excellent communication and people person skills;
• Clean professional appearance;

PHYSICAL DEMANDS:

• Able to stand and walk for long periods of time;
• Ability to work in a fast paced environment;
• Ability to lift and carry trays of ten entrees;
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements

COOK I (KITCHEN)

SUMMARY: The Cook I will work in the main kitchen, catering and concessions, preparing food items for the facility and lead the Culinary Operations including off premises locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with leadership and execute/maintain the required production;
• Ensure the cleanliness and organization of the entire Culinary Operation;
• Ability to promote a team player environment;
• Other duties as assigned;

SKILLS AND ABILITIES:                                                    

• Must have a “yes we can” attitude/approach;
• Advance Culinary knowledge to include sauce preparation, cooking methods/recipes, and kitchen equipment;
• Food execution and to delegate production/preparation for events;
• Strong attention to details and maintain a high level of quality on the production of products produced;

SUPERVISORY RESPONSIBILITIES:                                           

• Supervise temporary labor staff as needed

EDUCATION AND/OR EXPERIENCE:                                          

• Culinary Arts Degree or 3 plus years’ experience in multi-purpose, high volume Catering Operation.       

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand and walk for long periods at a time;
• Required to stoop and lift;
• Ability to lift 30 pounds to the waist;

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodations or other reasons.  Also, this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

SMG is an EOE/AA employer, and encourages Women, Minorities, and Individuals with disabilities, and protected Veterans to apply; VEVRAA Federal Contractor.

TO APPLY: Please click here to submit resume and salary requirements