A – Z Guide

for Important Health and Safety information, please click here.

Accessible Seating

Accessible seats are available in all levels of Silver Spurs Arena and Osceola County Stadium. Companion tickets may vary per event and may be purchased with wheelchair accessible ticket.

Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in is available.

Accessible Services

Please visit our Accessibility page for more information.

AED Locations

Osceola Heritage Park is equipped with an automated external defibrillator (AED). In the event of an emergency, please notify the nearest staff member.

Alcoholic Beverages

Florida and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Osceola Heritage Park and its venues. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event or anytime at the discretion of ASM Global Management. We encourage guests to drink responsibly and not to drive after drinking.


Animals are not permitted at Osceola Heritage Park. Service animals to aid and assist persons with disabilities are the only exception.

ATM Machines

  • Silver Spurs Arena – South Lobby by Customer Service
  • Events Center – Main Lobby
  • Osceola County Stadium – Located by Guests Services/Box Office

Backstage Passes

Backstage passes may not be purchased and are not available through Osceola Heritage Park and its venues.

Bag Policy


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BAG POLICY: While guests are encouraged to leave bags behind, the following bag types are permitted:

  • Clear bag no larger than 12" x 6" x 12"
  • Small clutch or purse no larger 4.5'' x 8''
  • Larger bags will not be permitted inside the building

Bags NOT Approved for entry

  • Backpacks
  • Binoculars Case
  • Camera Case
  • Large Purses
  • Mesh Bag
  • Oversized Totes
  • Duffle Bags 


Helium Balloons are not permitted in the Silver Spurs Arena and Events Center.

Cameras & Recording Devices

Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. For most events, at the request of the artists and/or promoters, small point & shoot cameras are allowed. Osceola Heritage Park and its venues reserve the right to examine and prohibit the use of any camera that conflicts with the policy set by the event.

Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.


In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.

Cell Phones

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.

Children’s Admission

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children require children over the age of one to have a ticket. To inquire about specific events, please call 321.697.3333.


Charities and other non-profit groups requesting donations or auction items from Osceola Heritage Park and its venues should submit a written request on their organizational letterhead to:

Osceola Heritage Park
Attn: Marketing Department
1875 Silver Spur Lane
Kissimmee, FL 34744

Please allow at least three (3) weeks for approval and/or processing.

Door Time

For most events, doors open 60 minutes prior to the start time of the event. However, this can vary by event. For specific information, please call Osceola Heritage Park at 321.697.3333 or check www.ohpark.com.


Osceola Heritage Park is deemed a No-Fly Zone and as such, drones are strictly prohibited at Osceola Heritage Park and its venues.

Emergency Evacuation

Osceola Heritage Park and its venues are equipped with an Emergency Operations System. Staff members are trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use the elevator. If you are disabled, trained staff members will assist you in getting to safety.

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

First Aid

The First Aid Station is located in the South Lobby of the Silver Spurs Arena and at Guest Services within the Osceola County Stadium. In the event of an emergency, please go to the first available officer or staff member for assistance.

Guest Conduct

In order to maintain a safe and enjoyable environment we ask that while visiting Osceola Heritage Park and its venues, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.

Guest Services

  • Silver Spurs Arena – South Lobby
  • Events Center – See Staff Member
  • Osceola County Stadium – Located by Box Office in the stadium


Distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted at Osceola Heritage Park and its venues without prior written authorization.


Visit our Lodging page for area hotels.

Lost & Found

During an event, you may inquire about lost or found items at any Guest Services location. For inquiries following an event, please call 321.697.3333 during normal business hours.

Lost Children or Companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

Lost tickets

Any lost or stolen ticket can be reprinted at the Ticket Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.


Merchandise areas are located in the South Lobby of the Silver Spurs Arena and concourse level when applicable. The Osceola County Stadiums Fan Store is located behind the Box Office within the Stadium.

Metal Detectors

Metal detectors are in use.


Event parking rates vary for each event, held at Osceola Heritage Park. Parking rates for specific events can be found within the event information on this website or by calling 321.697.3333 during normal business hours.

Prohibited Items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Weapons and/or Firearms
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Drones
  • Fireworks
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or beverages
  • Oversized bags, backpacks, duffel bag
  • Pepper spray/Mace
  • Any other item deemed unacceptable by event/building management

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Osceola Heritage Park and its venues do not safeguard any personal belongings or items of any type.


For your safety, re-entry is strictly prohibited.


Silver Spurs Arena offers a total of eight restrooms including four unisex family restrooms. Events Center offers a total of six restrooms including two unisex family restrooms. Osceola County Stadium offers a total of three men and two women restrooms, along with three Family restrooms. All restrooms are accessible to persons with disabilities. 


Unauthorized selling of tickets is strictly prohibited on Osceola Heritage Park property.


Signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Signs may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any signs. Signs may be prohibited, if requested by the event.

Smoking Policy

Smoking, including e-cigarettes, is not permitted in all public areas at Silver Spurs Arena, Events Center and Osceola County Stadium. Designated smoking areas are located throughout Osceola Heritage Park.


Osceola Heritage Park offers premium seating for businesses or individuals wishing to enhance their event experience. For suite rental information click here.


Ticketmaster is the official ticketing service for Osceola Heritage Park. Tickets are available in advance online at www.ticketmaster.com or in person at the Silver Spurs Arena Box Office during our hours of operation. For support on previously placed orders via Ticketmaster, please call Ticketmaster Customer Service at 800-653-8000.

The Silver Spurs Arena Box Office is located on the south side of the Arena. The hours are Monday – Friday / 10 a.m. to 4 p.m. 

  • Silver Spurs Arena Box Office – 321.697.3303 
  • Osceola Heritage Park Box Office Hotline – 321.697.3328
  • Osceola County Stadium Box Office – 321.697.3200

Lost/Stolen Tickets: The Silver Spurs Arena, Events Center and Osceola County Stadium at Osceola Heritage Park are not responsible for lost, stolen, or damaged tickets.

Will Call/VIP Will Call

When purchasing tickets online, you may choose to pick them up at the Ticket Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Media and VIP tickets, or tickets left by a third party, may also be picked up at Will Call prior to the event. A photo I.D. is required.


Umbrellas are not allowed inside the Silver Spurs Arena and Events Center.